Clear Guard (“Clear Guard,” “we,” “us,” or “our”) respects your privacy. This policy explains what personal information we collect when you visit https://clearguard.ca or contact us, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect
We only collect what we need to respond to you and deliver our services:
- Contact & booking details you submit through forms — name, address, phone number, email, and notes about your property or security concerns.
- Communications — calls, voicemails, emails, and text messages exchanged with our team.
- Site analytics — pages viewed, device type, approximate location (city-level), and referring source, collected through standard web analytics.
- Anti-abuse signals — Cloudflare Turnstile generates a token to confirm form submissions are not automated. We do not receive your raw biometric or device data.
2. How we use it
- Schedule and deliver free on-site security assessments.
- Prepare quotes, contracts, and warranty records.
- Reply to questions and follow up on open inquiries.
- Improve the website, our service mix, and the areas we cover.
- Meet legal, tax, and warranty record-keeping obligations.
We do not sell your personal information. We do not use it for advertising profiling.
3. Service providers
We share information only with vendors that help us run the business, under contract and only for the purpose we engaged them. These currently include hosting (Vercel), email delivery (Resend), analytics (Google Analytics, Google Tag Manager, Microsoft Clarity, and Vercel Analytics), anti-abuse (Cloudflare Turnstile), and our internal scheduling and intake systems. Some of these providers may store data in the United States; in those cases, the information may be subject to the laws of that country.
4. Cookies & analytics
The site uses a small number of cookies and similar technologies for basic functionality and aggregate analytics. We use Google Analytics 4 and Google Tag Manager to measure aggregate traffic, Microsoft Clarity for anonymized session recordings of how visitors use the site, and Vercel Analytics for cookieless first-party performance metrics. We do not use these tools for advertising profiling or to identify individual visitors. You can block or clear cookies in your browser settings; some parts of the booking flow may not work without them.
5. Retention
We keep customer records (assessments, contracts, install notes, warranty registrations) for as long as the warranty period plus any retention period required by law or insurance. Inquiry-only records that do not lead to a project are deleted when they are no longer useful.
6. Security
We use reasonable physical, technical, and administrative safeguards to protect personal information. No system is perfectly secure, but we limit who can access customer data and use encrypted connections for site traffic and intake.
7. Your choices and rights
You can ask us to:
- Confirm what information we hold about you.
- Correct information that is inaccurate or out of date.
- Delete information we are no longer required to keep.
- Stop sending you follow-up messages.
Send requests to fortify@clearguard.ca. We may need to verify your identity before acting on a request.
8. Children
The site is intended for adults arranging security work for their property. We do not knowingly collect personal information from children.
9. Changes
We may update this policy from time to time. The “Effective” date above shows when it was last revised. Material changes will be posted on this page.
10. Contact
Clear Guard
8854 Yonge St Suite 326
Richmond Hill, ON L4C 0T4
fortify@clearguard.ca · (416) 907-6900
This policy is provided for general information and is not legal advice. Have it reviewed by qualified counsel before relying on it for compliance.